Refund Policy

Last updated: November 12, 2026

This page summarizes the refund terms in our Terms and Conditions. If this summary and the Terms and Conditions differ, the Terms and Conditions apply.

If you are not approved

A letter is issued only if the licensed clinician decides you qualify. If the clinician decides after your evaluation that you do not qualify, you are not charged for the letter, and any payment you made for it is refunded in full.

After a letter is issued

Once a clinician has completed your evaluation and issued your letter, the service is complete and is not refundable.

What a refund does not depend on

A housing provider, airline or business makes its own decision about your request. We cannot promise that any third party will accept a letter.

How to ask about a refund

Email contact@esaclinic.com with your full name, the email address you used to book and the date of your appointment. We will reply with the status of your request.