Effective Date: September 5, 2025
Welcome to ESAClinic.com. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before booking an appointment, purchasing a service, or using our telehealth platform.
1. Use of Website and Services
- You must be at least 18 years old to use our services or obtain consent from a parent/guardian if under 18.
- Our services are designed for residents of the United States, with primary operations located in California.
- You agree to provide accurate, complete, and current information during registration and evaluation.
2. Medical Disclaimer
ESAClinic.com provides mental health evaluations and Emotional Support Animal letters through licensed mental health professionals. Our services do not replace regular therapy, psychiatric care, or emergency medical treatment. If you are experiencing a crisis, call 911 or visit your nearest emergency center.
3. ESA Evaluations & Letters
- Approval for an ESA letter is not guaranteed. A licensed clinician will determine eligibility following a confidential assessment.
- ESA letters are valid only if issued by a licensed professional and may be subject to landlord, housing provider, or airline review.
- Misrepresentation of information provided during evaluations may result in denial of services.
4. Payment & Refund Policy
- Payment is required at the time of scheduling or purchasing evaluation services.
- If you do not qualify for an ESA letter after your evaluation, you will not be charged (100% risk-free guarantee).
- Refunds are not available for approved evaluations or completed services.
5. Telehealth Services
Our evaluations are conducted through a secure, HIPAA-compliant telehealth system. By using our platform, you consent to electronic communications, record-keeping, and compliance with federal and California state telehealth regulations.
6. Privacy & Confidentiality
Your use of ESAClinic.com is also governed by our Privacy Policy, which outlines how we collect, store, and protect personal and medical information.
7. Limitation of Liability
ESAClinic.com and its providers shall not be held liable for decisions made by landlords, airlines, employers, or third parties regarding ESA letters. We do not guarantee acceptance of documentation beyond compliance with FHA and ACAA regulations.
8. Intellectual Property
All content on ESAClinic.com, including text, graphics, logos, and design, is protected by copyright and may not be reproduced without written consent.
9. Changes to Terms
We may update these Terms and Conditions periodically. Any updates will be posted on this page with a new effective date. Continued use of ESAClinic.com indicates acceptance of these changes.
10. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
11. Contact Us
If you have questions about these Terms and Conditions, please contact us:
ESAClinic.com
Santa Ana, California
Email: contact@esaclinic.com