Effective Date: September 5, 2025
At ESAClinic.com, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you access our website, services, and telehealth platform. By using our website, you agree to the practices described in this policy.
1. Information We Collect
- Personal Information: Name, email address, billing details, and state of residence when booking appointments or requesting services.
- Medical Information: Mental health history, symptoms, and information you provide during your telehealth evaluation.
- Technical Information: IP address, browser type, and cookies for security and analytics purposes.
2. How We Use Your Information
- Provide and improve our telehealth services and ESA evaluations.
- Maintain HIPAA-compliant medical records.
- Process payments securely and send service confirmations.
- Respond to inquiries and provide customer support.
- Comply with federal and state legal obligations.
3. HIPAA Compliance
ESAClinic.com follows the Health Insurance Portability and Accountability Act (HIPAA). This means your protected health information (PHI) is stored and transmitted with industry-standard safeguards to prevent unauthorized access or disclosure.
4. Sharing of Information
We do not sell or rent your personal information. Information is only shared when:
- Required by law or valid court order.
- Necessary to complete payment processing.
- With licensed clinicians who provide your ESA evaluation.
5. Cookies & Analytics
We use cookies and analytic tools to improve website performance, monitor traffic, and personalize user experience. You may disable cookies in your browser settings, but some features of the website may not function properly.
6. Data Security
Your data is protected with SSL encryption, HIPAA-compliant telehealth platforms, and secure cloud storage. While no system is 100% secure, we employ industry-standard safeguards to protect your personal information.
7. Your Rights
- Request a copy of the information we have about you.
- Request corrections to your personal or medical data.
- Request deletion of your records, subject to state and federal regulations.
- Opt-out of non-essential communications at any time.
8. Children’s Privacy
Our services are not directed toward individuals under the age of 18 without guardian consent. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about our privacy practices, please contact:
ESAClinic.com
Santa Ana, California
Email: contact@esaclinic.com