Effective Date: September 5, 2025
At ESAClinic.com, we provide Emotional Support Animal evaluations via secure, HIPAA-compliant telehealth technology. This page explains important information about telehealth services and your rights as a patient.
What is Telehealth?
Telehealth allows you to receive clinical services remotely using video calls, phone, or other electronic communication. This convenient option reduces barriers of distance or mobility while maintaining high standards of care.
Your Consent to Telehealth
By proceeding with an ESA evaluation through ESAClinic.com, you voluntarily consent to participate in telehealth services. You acknowledge that you understand the benefits and potential risks associated with telehealth, including possible technical disruptions and limited emergency capabilities.
Confidentiality and Privacy
Our telehealth platform uses encryption and complies with HIPAA regulations to protect your health information. However, no electronic system can guarantee 100% security. You also agree to conduct your session in a private setting to maintain your confidentiality.
Limitations
- Telehealth is not suitable for emergencies. Please call 911 or visit your nearest emergency department for urgent care.
- Your evaluation is limited to assessing eligibility for an ESA letter and is not a substitute for comprehensive therapy or psychiatric treatment.
Your Responsibilities
- Provide accurate and complete information during your evaluation.
- Ensure you have a reliable internet connection and a private environment for the session.
- Ask questions if you do not understand any aspect of the telehealth process.
Contact and Questions
If you have any questions about telehealth consent or your evaluation, please contact us at contact@esaclinic.com.
By using our telehealth services, you affirm that you have read, understood, and agree to this Telehealth Consent information.